Meta-owned messaging platform WhatsApp has banned over 6.8 million accounts linked to criminal scam operations and introduced new safety features to curb fraud and enhance user protection.

The development was disclosed in a statement on Tuesday by Mr Kojo Boakye, Meta’s Vice President of Public Policy for Africa, the Middle East, and Türkiye.

Boakye explained that the accounts were removed between January and June 2025 as part of WhatsApp’s ongoing global efforts to disrupt fraudulent activity before scammers could harm users.

“The fight against scams is relentless, and we are continually evolving our defences to stay ahead of bad actors,” he said.

He noted that many scams begin on dating platforms or via text messages, then transition to WhatsApp before directing victims to cryptocurrency or fake payment platforms. Common scams include fake investment offers, phony job opportunities, and demands for upfront payments with promises of high returns.

Boakye cited a recent case involving a syndicate in Cambodia that used artificial intelligence tools, including ChatGPT, to craft fraudulent messages. Victims were lured via WhatsApp, redirected to Telegram, and manipulated into liking TikTok videos before being pressured to deposit funds into bogus cryptocurrency accounts.

He said the operation was dismantled through collaboration between Meta, WhatsApp, and OpenAI.

As part of its new safety measures, WhatsApp has introduced features such as alerts for users added to group chats by people outside their contacts. Such groups will remain muted until users review and decide to engage or exit.

The platform is also testing new warnings for messages received from unknown numbers, offering additional context to help users make informed decisions.

Boakye emphasised the importance of user awareness, advising the public not to respond to unfamiliar messages, especially those requesting money, PINs, or personal information.

“This reflects our commitment not only to ban malicious accounts but also to empower users with the tools and knowledge they need to stay secure,” he said.

Boakye reaffirmed WhatsApp’s commitment to working with industry and government partners to reduce online fraud and ensure a safer digital environment.